Customer Service Co Ordinator

Customer Service Co Ordinator

affinitystaf Administrator (Chemical Industry)

International Chemical Sales Company

A Customer Service Co-Ordinator position has become available in the Supply Chain, Operations Department based in Hammarsdale. This is a fast – paced but friendly environment that will suit an organized person with a great eye for detail.
This position is responsible for facilitating, receiving and processing of domestic and international customer orders to ensure perfect order is met and customer relationships are maintained.


  • National Diploma or equivalent in Customer Service Management
  • Certification in Export would be an advantage.


  • Minimum of 3-5 years’ Customer Services experience
  • Minimum of 2 years’ experience within the Chemical Industry
  • Knowledge of all requirements (processes and procedures) for order processing

Responsibilities include but not limited to:

  • Co-ordination of all orders from order placement to expediting and liaising with sales and/or Supply Chain Manager throughout this process to ensure all problems/delays are communicated and resolved effectively
  • Receiving and processing of sales orders, following these through to delivery and invoicing, ensuring that processing is accurate. This will include export orders as well (incoterms, VAT act etc)
  • Month-end processing and reconciliation of orders, consignment stocks and all relevant tasks to ensure timeous submission for customers and finance
  • Dealing with queries from Customers and Sales Representatives
  • Normal filing/processing of documentation and follow up work
  • Liaising with other support and sales team members
  • Ensuring compliance with all SHERQ requirements and be involved in Continuous Improvement Projects
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